We use 2nd Day Air via UPS (United Parcel Service) to locations within the USA. International orders are sent by EMS (International Express Mail) or Air Cargo.
Do you send your palms in pots or bareroot?
We send most plants bareroot, packed with the roots blanketed in moist sphagnum moss and wrapped in bundles with aluminum foil. We spray the leaves with an anti-transpirant to protect plants from weather changes during shipment. This product does not affect photosynthesis. To minimize your shipping costs we ship plants bareroot, a method we have used successfully for 15 years.
What is a Domestic or International order?
For pricing purposes, orders to the USA and its territories are considered "Domestic". All other orders are defined as "International".
When are you going to ship my order?
Orders are sent out in the order they are received. Most orders are shipped within one week. We ship Mondays, Tuesdays and Wednesdays to assure weekday delivery. Rush orders can be arranged. Situations that may delay shipping are:
Extremely cold weather at the destination
Unusually heavy orders in the busy Spring and Summer seasons may result in up to a three-week delay
We try to notify customers when shipping delays occur.
Do you accept credit cards? What payment methods do you use?
We accept checks, certified money orders, PayPal payments and PayPal eChecks. Also, through PayPal, we accept MasterCard, VISA, Discover and American Express.
What type of media or soil should I use to pot up your bareroot palms?
Palms are not picky, but a well drained media is recommended. Coarse sand, fine volcanic rock, wood chips and perlite are recommended soil additives to improve aeration.
Do I fertilize your palms when I first pot them up?
If the palm is attached to the seed, do not use any fertilizer. Some people use a plastic coated heat or time released fertilizer mixed in with the media upon planting but less fertilizer is best. Do not use quick release fertilizer!
Do you use fungicide or root stimulants on new seedlings?